Refund policy

30-Day Return and Refund Policy

We accept return requests within 30 days after your order is delivered.

Return Eligibility

To be eligible for a return, the item must be unused, unwashed, unaltered, and in its original packaging. You must also provide your order number or proof of purchase.

For health and hygiene reasons, pet toys that have been used by or exposed to an animal cannot be returned unless the item arrived damaged, defective, or incorrect.

Starting a Return

To request a return, contact us at yaotaoyang@gmail.com before sending the item back. Please include your order number and the reason for the return.

If your return is approved, we will provide return instructions and the approved return address. Do not return an item to the address shown on the original shipping package unless we specifically instruct you to do so. Unauthorized returns might not be accepted.

Return Shipping Costs

Customers are responsible for return shipping costs for change-of-mind returns, including ordering the wrong item or no longer wanting the product.

If the item arrived damaged, defective, or incorrect, we will provide an appropriate solution, which may include a replacement, refund, or prepaid return shipping. Original shipping charges, if any, are non-refundable unless required by law.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. Contact us within 7 days of delivery if the item is damaged, defective, or incorrect. Include your order number and clear photos or video showing the problem so that we can evaluate the issue and provide a solution.

Exceptions and Non-Returnable Items

We cannot accept returns of:

  • Used pet toys or products exposed to animals
  • Items that are damaged because of misuse or normal wear
  • Personalized or custom-made products
  • Gift cards
  • Clearance or final-sale items, except when damaged, defective, or incorrect
  • Hazardous materials, flammable liquids, or gases

Please contact us before purchasing if you have questions about whether an item can be returned.

Order Cancellations

Contact us as soon as possible if you need to cancel or change an order. We will try to accommodate your request, but cancellation cannot be guaranteed after the order has entered processing or has been sent to the supplier.

Exchanges

We do not offer direct exchanges. The fastest way to receive a different item is to return the original item, if eligible, and place a new order after the return is approved.

Refunds

We will notify you after the returned item has been received and inspected. If the refund is approved, it will be issued to your original payment method within 10 business days.

Your bank or credit card company may require additional time to process and post the refund. If more than 15 business days have passed since we approved your refund, contact us at yaotaoyang@gmail.com.

Nothing in this policy limits any rights that cannot be excluded under applicable consumer protection laws.