Shipping policy
Shipping Policy
Order Processing
Orders are generally processed within 1–3 business days after payment is confirmed. Orders placed on weekends or holidays will begin processing on the next business day.
You will receive a confirmation email after your order is placed and a shipping confirmation email when tracking information becomes available.
United States Shipping
We offer free standard shipping to eligible addresses in the United States.
Estimated transit time: 5–8 business days after the order has been processed.
The estimated total time from ordering to delivery is generally 6–11 business days. Delivery times are estimates and are not guaranteed.
Canada Shipping
Shipping options, charges, and estimated delivery times for Canadian orders are displayed at checkout. Delivery times may vary depending on the product, fulfillment location, destination, and carrier.
Tracking Information
Tracking information will be sent by email when it becomes available. It may take 1–3 business days after shipment for the carrier’s tracking system to display movement.
Split Shipments
If an order contains multiple products, the items might be shipped separately and arrive at different times. You will not be charged additional shipping fees because an order is divided into multiple packages.
Address Changes
Customers are responsible for providing a complete and accurate shipping address. Contact us as soon as possible at yaotaoyang@gmail.com if an address needs to be changed.
We will try to update the address, but changes cannot be guaranteed after an order has entered processing or has been shipped. Additional shipping costs resulting from an incorrect or incomplete address may be the customer’s responsibility.
Delivery Delays
Delivery estimates can be affected by weather, carrier delays, holidays, customs processing, incorrect addresses, or other events outside our control.
If the tracking information has not updated for more than 7 business days, or the package has not arrived within 5 business days after the estimated delivery date, contact us at yaotaoyang@gmail.com with your order number.
Lost, Damaged, or Missing Packages
If an order arrives damaged, incomplete, or incorrect, contact us within 7 days of delivery. Include your order number and clear photos or video showing the problem.
If tracking shows that a package was delivered but you cannot locate it, check with household members, neighbours, building management, and the carrier before contacting us. We will assist with the carrier investigation when possible.
Customs, Duties, and Taxes
We do not currently collect import duties at checkout. International or cross-border shipments may be subject to customs duties, taxes, or carrier fees imposed by the destination country. Unless required by law, these charges are the customer’s responsibility.
Contact Us
For shipping questions, contact us at yaotaoyang@gmail.com.